Q. Why are some books not available in North America?
A. This is due to copyright permissions. In some cases it has not been possible to secure permission to sell the book in all territories, and so the book is unavailable to customers in those territories.
Q. Why are some books perfect bound instead of spiral bound?
A. This has been done to improve durability and presentation. Now that they are perfect bound, they will be right at home on the shelf with your other music books.
Q. I can’t find the song I want!
A. If it’s not included in the book, there’s a chance there may be a transcription of it in the members area. You’ll need to create an account for this (which you’ll do anyway by purchasing), but once you have done so all the content is free.
Q. Are individual songs available for purchase?
A. No. Copyright permissions for the songs do not allow for this.
Q. How do I know the transcriptions are accurate?
A. Author Stuart Clayton has many years of transcription experience, and the testimonials included on each individual page - from both the artists and customers – speak for themselves. There have been no inaccuracies discovered in the books so far.
Q. Can you send me a PDF of the book I want?
Q. What happens to my personal details when I create an account?
A. Your email address will be added to our mailing list meaning you will receive a once-a-month email newsletter containing special offers and news on new titles. Your details will NOT be passed to any third parties.
Q. How are the shipping charges calculated?
A. Shipping charges are calculated through Royal Mail, first class service. A small additional charge (60p) is added to the charge to cover packaging.
Q. How long will I have to wait for my order?
A. We aim to ship all orders within three days. Please be aware that we are a small business, and during busy times, this might take a day or two longer. Once we have shipped orders, the delivery time depends on the postal service. In the UK this can mean you’ll usually receive your books on the next working day, but in some parts of the world you may wait 1 – 3 weeks. Please note that we do not offer trackable services as they are very expensive for small items such as books.
Q. How are the books packaged?
A. All books are shipped in protective cardboard sleeves meaning that they will reach you in perfect condition. If they don't - we want to know.
Q. Why can’t I buy these books on Amazon? They are listed there cheaper.
A. Amazon will list any book with a barcode and claim they can get it for you. They will not be able to send you these books, as we choose not to supply them. Amazon expects a substantial and commercially unviable discount from independent publishers.