Call us on 0845 544 2528

Welcome to the Bassline Publishing Website!

Customer Service

Delivery Policy
Our delivery charges are calculated through the Royal Mail database and are calculated based on the weight (or collective weights) of the product(s) you are ordering. A small additional charge (85p) is then added to the order to cover packaging materials and labels. All orders are sent using the small parcel rate and delivery time will differ depending on your global location. We deliver to all countries. We aim to ship all orders within 48 hours of them being received by us. Customers in the UK can expect to receive their orders between 2 - 5 days, customers in Europe can expect to receive their orders within one week. Customers outside of the UK or Europe should receive their orders within 1-2 weeks. The progress of your order can be monitored through the customer profile on the website. Please note that we do not offer trackable services as they are not cost-effective and would increase the shipping cost to the customer significantly.
Cancellation Policy
We appreciate that customers may sometimes order an incorrect product or an incorrect quantity. We are happy to cancel and refund orders on the condition that any product that has been shipped is returned to us in its original condition. We are happy to refund payment depending on the method used to pay - credit card or PayPal. We do not charge a restocking fee on returns. All orders will have return address details printed on them. Customer service details and contact email addresses are provided on our website.
Refunds/Returns Policy
Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, return the items to us and we will give a full refund of the item price. Please note, original shipping cost will NOT be refunded. As an alternative we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing and unused.
Privacy Information
We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.
Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site. Our site's registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the newsletter. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system.
This site may contain links to other sites. We are not responsible for the privacy practices or the content of such websites.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user's identity and for use as account numbers in our record system.
Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.
Viewing Orders
Customers can view their orders and track their progress by logging in then clicking the 'my account' button at the top of any page.
Updating Account Information
Customers can easily update their account information and unsubscribe from the newsletter by logging in and clicking on the 'My Account' button at the top of any page.
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